Planned changes to Dial-a-Ride application process
Please find a consultation document attached which explains changes we are planning to make to TfL’s Dial a Ride application process. The changes include:
A new application form which would ask for more information than the current form about an applicant’s health, disability and barriers to travel (below)
The introduction of application mobility assessments by qualified assessors such as those already happening for some Taxicard services
Partially sighted applicants would automatically qualify for membership as well as those who are registered blind
The changes are being designed to ensure our limited Dial-a-Ride services are available for those who need them most.
We would like your views on the following areas. Please let us know by 15 April 2011:
The possibility of any additional criteria that could be used to establish automatic service eligibility
Any additional measures we could take to make the application process easier
Any ways the form could be made easier to complete
We are sending this consultation to key stakeholders who represent possible future applicants of Dial-a-Ride including London Borough authorities, representative disability and older people’s organisations and mobility forums. The consultation documents are available in audio format and on our website consultations.tfl.gov.uk. Also see www.tfl.gov.uk/dialaride for more information about the service and a copy of the current form.
Dial a Ride Consultation Document
Draft Dial a Ride Application Form
Yours sincerely
Peter Bradley Head of Consultation & Engagement Transport for LondonSurface Transport Communications
11th floor, Zone G4, Palestra
197 Blackfriars Road
London, SE1 8NJ